Shipping policy
Thank you for visiting and shopping at HEAD Racquets New Zealand. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Please note that we only ship to a physical address, not to a PO Box.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auckland |
2-3 business days |
$5.50 |
|
Nationwide |
3-5 business days |
$10.50 |
|
Rural |
3-5 business days |
$13.00 |
*Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
HEAD Racquets NewNew Zealand is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us so we can lay a claim with the freight company.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside New Zealand.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.